This Privacy Policy describes how www.boopme.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at nehal@fringestudios.co.za or by mail using the details provided below:

Fringe Studios (Pty) Ltd , 448 Celtis Way, Aspen Hills Nature Estate, Aspen Hills, Johannesburg, Gauteng, 2190, South Africa

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify, Pargo, Payfast and Webkul
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Pargo, Payfast and Webkul. 
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers 
• Customer support information
• Purpose of collection: to provide optimum amount of customer service 
• Source of collection: collected from you through the site 
• Disclosure for a business purpose: shared with our processor Shopify, Pargo, Payfast and Webkul
• Personal Information collected: web browser, IP address, time zone, cookie information, what sites or products you view, search terms, how you interact with the Site, name, billing address, shipping address, payment information (including credit card numbers)  
• 
  

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Last updated: 17/11/2022

PRIVACY AND POPI POLICY IN SOUTH AFRICA

17/11/2022

Definitions and Interpretation

In this Privacy Policy, the following words bear the following meanings:

"consent" means any voluntary, specific and informed expression of will in terms of which permission is given by or on behalf of you on the website for the processing of Information.

"Boopme" means Boopme (Pty) Ltd, a private company registered in terms of the company laws of South Africa with registration number: 2022/460740/07.

"Information" means any personal information or information relating to you, including but not limited to:

Contact information such as name, business name, email address, mailing address, registration number, and phone number;

IP address;

Correspondence sent by you which is of a private or confidential nature;

The views or opinions of others about you.

"Boopme website" means the website or any part thereof which is accessible from www.boopme.co.za.

"users/s / you / your / or yourself" means any person accessing any part of this website.

"Privacy and Popi Policy" means the privacy policy of Boopme contained in this document.

Introduction

Boopme will be the data controller for the Information that you provide us, or we collect in relation to the provision of our services to you.

We respect your privacy and protecting your information is paramount. We want you to be informed and empowered with respect to your privacy when you use our services.

Please read this Privacy Policy carefully before using the Boopme website or apps or registering to use our services.

Certain pages on the Boopme website have been structured so that you can access the Boopme website without identifying yourself or revealing any personal information. However, should you wish to make full use of the Boopme website you may be required to provide us with personal information and accordingly we have made this notice readily available on the Boopme website.

By accessing and using the Boopme website and/or by interacting with Boopme in any capacity whatsoever, you consent to the processing of your Information on the basis set out below.

If you do not consent you should stop accessing and/or using the Boopme website. 

This consent will apply in relation to each interaction between yourself and Boopme.

Applicability

This Privacy Policy applies to the Boopme website, including all services rendered by Boopme.

This policy is not applicable to other related websites not specifically included.

The Boopme website may contain links to or from other sites ("Linked Sites"), including sites maintained by Boopme but which are not governed by this Privacy Policy.

Accordingly, Boopme is in no way responsible for the content or the privacy and security policies employed by Linked Sites.

Certain services are linked with those Linked Sites, some which offer you the option to share with both Boopme and the third party personal data you provide.

Boopme will not share the Information with those Linked Sites unless you make that choice.

When, why & how will we process and/or use your personal Information?

Once you choose to register with Boopme and provide us with Information, it will be used for the purposes of providing you with the requested services or products and to assist us to better understand your needs and interests in the future.

Boopme will comply with all laws, contracts or regulations when it processes your Information.

Should you provide Information regarding any person, you warrant that person is aware of and consented to same.

If you refuse to supply your Information, certain consequences may naturally flow from such refusal, such as preventing Boopme from concluding or performing any contracts with you.

We will furthermore only process and/or use your Information in the following circumstances:

If you have provided us with consent;

If the Information was made public by you;

If a person who is legally authorised to act on your behalf has provided us with the said consent;

To verify your identity;

For purposes relating to our business;

To provide you with and/or to process, administer and manage any of our products and services;

To communicate with you, respond to customer service requests, send marketing communications, and send account update notifications;

To market our products and services;

To market any third party’s services which may relate to our products or services;

To perform any obligations under any agreement with you;

When responding to your enquiries and/or complaints;

For statistical or research purposes;

To test, develop and improve our products and services;

To process any payment instructions;

To obtain any personal information from credit bureaux when conducting credit checks;

To do any necessary reference checks with third parties;

If we are required or permitted by law;

If it is required to protect or to pursue your, or a related third party’s legitimate interest;

To pursue our collection process and/or to commence any legal process in order to collect any payments due and/or should you be in breach of any agreement;

To detect and prevent fraud, theft, money laundering and other crimes;

For any other related purposes not disclosed above.

Types of information collected and processed

When you register on the Boopme website we need to collect, use, process and in some instances, share Information in order to provide you with the services, products or finance you have applied for.

The Information may include, but is not limited to:

Contact information, which includes names, surname, physical address, email address, telephone numbers;

Identity numbers;

Call recording and chat transcripts data from our online live chat sessions;

Demographic information;

Photographs that identify you and testimonials;

Financial information;

IP address;

Credit information;

Any other information that may be provided by you to Boopme or obtained by Boopme or required by Boopme in relation to the provision of the services of Boopme to you.

How Boopme collects Information

We may collect Information in several ways, including:

Directly from you (such as where you provide information to us when you complete an application form or agreement for one of our services, or contact us with a query or request);

From third parties, such as our related entities, financial institutions;

Business or commercial partners and credit agencies;

From any person duly authorised to act on your behalf;

From publicly available sources of information; and

From our records of how you use your products or services.

How & when Boopme will share the Information and with whom

Boopme will share the Information with third parties if you have provided us with the necessary consent to do so.

In the latter event, we may inform the relevant third party to contact you directly regarding any other products/services.

This may include the processing of your Information for credit reporting purposes. For this purpose, you hereby consent to Boopme requesting and obtaining credit information pertaining to you from a credit agency for concluding any transaction offered by Boopme through the Boopme website.

Boopme may partner with other organizations who may provide you with the services requested through the Boopme website.

These partner organizations are required to keep Information confidential received on behalf of Boopme and may not use it for any purpose other than to carry out the services they are performing for Boopme.

We may disclose Information to third parties who provide services to us, including organizations and contractors that assist us with the purposes for which we use the Information.

These services include:

Customer enquiries and support services;

Mailing operations, billing and debt-recovery functions;

Information technology and network services;

Market research and marketing;

Credit related (credit-worthiness, credit rating, default listing etc.);

Insurance providers;

Credit bureaux and/or Credit providers;

Fraud checking agencies. We will share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information.

Persons to whom we have ceded any of our rights and/or delegated our obligations to under any agreement;

Any other providers/services we are required by law to disclose any personal information to.

 

We may use information about you to market our products and services in the following circumstances:

To notify you about our products and services;

To advertise our products and services to third parties, with your consent;

To post testimonials on our website, with your consent. 

If you wish to update and/or delete your testimonial, please contact us at: info@boopme.co.za

How we use the Information for direct marketing

We may also use the Information so that we can promote and market products, services and special offers that we think will be of interest to you.

This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media or by customizing on-line content and displaying advertising on websites) and may continue after you cease acquiring any products, services or finance from us until you opt-out.

Data access, accuracy, amendments, retention and opting out

Boopme will try to keep the Information accurate. We will provide you with access to Information. To protect your privacy and security, when doing so, we will also take reasonable steps to verify your identity.

Upon request, Boopme will:

Correct the Information that you state is incorrect; or

Permit you to "opt out" of further contact (excepting notification of major changes to the service), either on the original site of registration or at any time subsequently, while still allowing basic access to the site;

Remove you and the Information provided electronically from our database, thereby cancelling your registration.

To request a correction or cancellation, send an e-mail to info@boopme.co.za

If we are required by law to keep your Information, it will not be deleted upon your request. Note that your request for us to delete your Information may lead to the termination of your business relationship with us as we might not be able to process your agreement and/or conduct any future business with you.

You have the option to opt-out and provide us with your objection to processing your Information.

This will have the effect that we will not be able to continue our business relationship with you.

Should you withdraw your consent at any time after providing initial consent, we may still proceed to process your Information, if we are permitted by law to do so.

 

We may keep your Information for as long as:

We are permitted by law, which shall include for any lawful business practices, even if you no longer have a business relationship with us;

An agreement between yourself and Boopme requires us to keep it;

You have provided your consent for us to keep it;

We are required to keep it for any purpose detailed in this Privacy Policy;

We require it for statistical and/or research purposes.

Use of cookies

Certain non-personal information may be collected while you are using the Boopme website. This will comprise of data about usage and service operation that is not associated with a specific personal identity.

Boopme may collect and use this non-personal information to evaluate how the Boopme website is being used.

Most non-personal data may be collected via cookies or other analysis technologies.

The Boopme website pages normally use cookies for data analysis and potential personalisation of the website and services offered.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features that recognize your account as logged on and other website features.

Further, to help us tailor the website to the needs and interests of our users, or for other purposes, we may gather aggregate, permanently non-personally identifiable information via cookies. Examples include the type of internet browser our users are using, the frequency of visits to our site and which pages our users viewed. We may share these aggregate statistics with others.

The use of cookies is standard on the internet and many major web sites use them.

Technologies may vary, but in many cases, may involve a small file stored locally on the computer used to access the Boopme website, and may be used to store and collect information relating to your viewing and use of the Boopme website.

Information collected through cookies is used to create a profile of our users. A profile is stored information we keep on individual users that details their preferences, their use and request history and behavioural activity, and can minimize the need for you to re-enter information.

Most cookies expire after a defined period, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies.

You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of the Boopme website will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalised preferences, and/or may have difficulty completing transactions.

Boopme may collect your computer’s IP ("Internet Protocol") address and domain name address, the identity of your internet service or access provider, the type of web browsing software you use, your computers operating system, the URL of the web page from which you came to visit the Boopme website and the language you selected for your web browsing software (collectively referred to herein as clickstream data).

We use these technologies to identify our users, to help diagnose problems with our server, and to administer the Boopme website and the services offered thereon.

Security

Boopme undertakes to take all reasonable measures to protect the Information you provide us.

These measures include, but are not limited to, preventing unauthorised access or disclosure, maintaining data accuracy, and ensuring the appropriate use of Information.

Boopme has in place reasonable physical and managerial procedures to safeguard the Information we collect.

As the internet is not a secure medium of communication, Boopme cannot guarantee the security of any of the Information you input on the Boopme website or send to Boopme via the internet.

Boopme is not, and will not be, responsible for any damages you or others may suffer because of the loss of confidentiality of any Information.

If Information about you is inadvertently leaked or Boopme’s security has been unlawfully breached by any unauthorised party, Boopme shall immediately identify the relevant users who may be affected by the security breach and shall contact them at their last known email address or contact details or by the quickest means possible.

Boopme shall provide sufficient information to you to allow you to take the necessary protective measures against the potential consequences of the compromise or shall advise you of the steps to be taken by you and the possible consequences that may ensue from the breach.

Changes to this Privacy Policy

Boopme may amend the provisions of this Privacy Policy to comply with any changes in the law, and/or pursuant to any changes to its information processing activities or privacy practices.

Such amendments will be published on the Boopme website and will become operable from the date of such publication.

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

What is the legal basis for us using this information?

We ensure we have appropriate legal basis on which to collect, use and share data about you.

If you have any questions about the lawful basis upon which we collect and use your personal data, you can contact our Information Officer.

Our lawful basis may include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you) and our own legitimate interests.

We need you to give us the information you provide, and to collect information about you from the Credit Reference Agencies, Cybercheck Partners or other third parties in order for us to provide you with our services as agreed in our contract with you.

We cannot provide our services to you without collecting the information you give us because we need certain information from you to be able to approve credit application and to provide our other services to you.

 

For other types of information (such as the information we collect based on your use of the website and information we receive from our sources about you), we process this information for the purposes of providing our services to you as agreed in our contract and for the purpose of to enable us to:

Provide a secure website to our customers; and

Analyse our users’ behaviour and preferences, and information collected from users' devices in order to have information required to be able to improve the services we provide to our customers and the user experience on our website.

Law and jurisdiction

This Privacy Policy is governed by the laws of the Republic of South Africa and without regard to the conflict of laws principle. You agree that any cause of action that may arise under this Privacy Policy shall be commenced and be heard in the appropriate court in South Africa.

You agree to submit to the personal and exclusive jurisdiction of the courts located within South Africa.

Acceptance of policy

By using the Boopme website, or otherwise providing your information to Boopme, you signify your acceptance of our Privacy Policy.

If you do not agree to this policy, please do not use the Boopme website or provide any information to Boopme.

Information Officer’s details

Name: Nehal Shah 

Contact No: +27 76 970 5538

E-mail Address: nehal@boopme.co.za